Policies and guarantees.

In Stock Products

PotteryPie.com only lists products that we currently have in stock. No back orders. Any products that run out will automatically be removed from our product list. There are other reasons why we me run out of stock such as breakage and defectiveness. 

Lightning Fast Delivery

Since PotteryPIe.com only lists products that we have in stock, your orders will ship instantly! Other than weekends and some holidays, you can expect your order to be shipped the same day or the next day. This means less time in transit to you!

Safe Delivery

Here at PotteryPie.com we guarantee that your items will arrive in one piece or we ship another or issue a refund. We have a shipping department that is trained in packaging fragile products. We use a mixture of bubble wrap, bubble sleeves, packing popcorn, void airbags, foam, cardboard and heavy duty boxes. What would be the point of shipping items if they are going to break? 

High Quality Products

We manufacture our ceramic bisque and as such we are able to control the quality of our ceramic bisque. Our products go through a multiple point inspection during production, after firing, and right before shipping. If we find any defects, warps, stains, oil spots, cracking, instability or speckles that are irreparable we will not ship the item. If you are not satisfied with the quality of the product you can return the product within 7 days for a full refund. 

Returns and Exchanges

You may return or exchange your products if you are not satisfied. You have 14 days from the point of delivery to return your product. You will be responsible for shipping the product back to us. We are more than happy to exchange your product as well or give you a credit for your next order so that we can avoid extra shipping costs.

Privacy Policy

PotteryPie.com will never sell or give away your information. During competitions, you can choose to be anonymous or have all or part of your name revealed. You may also choose a nick name. 

Mailing Lists

At different times of your experience on PotteryPie.com you will have a chance to register for our mailing list. This list will never be sold or given away. This list is mainly used to let you know of new products and sales as well as sending coupons and chances to gain free rewards points!